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Shared / Offline Accounts
Account inaccessibility or login problems caused by Hyrockers Gaming may be covered during the applicable warranty period.
ELIGIBLE PRODUCT ISSUES
DIGITAL PRODUCTS • DELIVERY • SUPPORT
HYROCKERS GAMING
DIGITAL DELIVERY
Know what happens after you order. Clear information about delivery, account products, activation, warranty, returns and customer support.
This page explains the general policies that apply to Hyrockers Gaming digital products. Always review the individual product listing because activation method, access type, vendor terms, warranty and delivery conditions can differ by product.
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WARRANTY POLICY
What Is Warranty?
01
Hyrockers Gaming offers a warranty on certain digital products to support customer satisfaction and product reliability.
In general, if you follow all product instructions and comply with the applicable product terms, most shared/offline account products carry a 5-month warranty.
Warranty coverage is limited to the situations described on this page and in the individual product listing. A warranty does not cover misuse, unauthorized resale, account sharing beyond the permitted access, or changes made by the customer that affect the product.
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Important:
Warranty terms can vary by product. The specific warranty shown
on your product listing or order takes priority where it provides
a different product-specific term.
WHAT THE WARRANTY COVERS
Protection For Eligible Issues.
Warranty assistance is intended for problems attributable to the supplied product or our delivery process, subject to the applicable product terms.
02
Delivery Problems
Products that are not delivered within 24 hours will be reviewed and, where applicable, rectified or replaced.
DELIVERY SUPPORT
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Instruction-Based Assistance
If you have a covered activation or access issue, our support team can help you follow the applicable product instructions.
PRODUCT SUPPORT
WHAT THE WARRANTY DOES NOT COVER
Know The Limitations.
Warranty coverage is not intended to protect against customer misuse or circumstances unrelated to product functionality.
01
Misuse
Warranty does not apply if the product is modified, shared in an unauthorized manner, resold without authorization, or otherwise misused by the buyer.
02
Change Of Mind
Accidental purchases or reasons unrelated to product functionality are not covered by the warranty. Return eligibility is governed by the return policy.
03
Unauthorized Changes
Changes to supplied credentials or other unauthorized modifications can affect or void the applicable warranty, especially for full-access accounts.
04
In-Game / Third-Party Assistance
Customer support covers activation questions and product access. It does not include in-game assistance, mods or third-party products/services.
WARRANTY PERIOD
How Long Is The Warranty?
Warranty length depends on the type of digital product you purchase.
MOST SHARED / OFFLINE ACCOUNTS
5-Month Warranty
Most shared/offline account products carry a warranty period of 5 months when all applicable instructions and product terms are followed.
05
MONTHS
CHECKED BEFORE DELIVERY
0-HOUR ACCOUNTS
No Warranty
0-hour accounts do not carry a warranty because these accounts are thoroughly checked before being delivered.
0
WARRANTY
CUSTOMER SUPPORT
Need Help With Activation?
Digital product customer support is provided for 30 days from the date of purchase for eligible product-related questions. Support is focused on activation and access issues, not gameplay or third-party modifications.
01
30-Day Support
Support is available for 30 days from the purchase date.
02
Activation Questions
Assistance is focused on activation and product access.
03
No In-Game Assistance
Support does not include in-game gameplay assistance.
04
No Mods / Third Party
Mods and third-party services are outside this support scope.
HYROCKERS LAUNCHER
Simple Access. Managed By Us.
For supported products, Hyrockers provides its own launcher to simplify access and manage supported account safety controls.
01
Auto Login
Supported games can use the Hyrockers Launcher to automate the login/access process rather than requiring manual entry each time.
02
Safety Management
The launcher is designed to manage supported access and account-use controls for products delivered through it.
03
Hardware Linking
Supported products may be linked to the hardware ID of the device used with the order/account. Hardware linking cannot be changed or reverted once applied.
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License limitation:
Supported games are provided with one license per order/product.
Hardware ID linking and launcher restrictions apply where stated
on the individual product listing.
ACCOUNT DELIVERY DETAILS
What Will You Receive?
For account-based digital products, the delivery may contain the credentials and access information required for the purchased product.
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User ID You will receive the user ID required for the supplied account.
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Password You will receive the password required for the supplied account.
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One Device Standard shared account access is limited to one device unless the product is explicitly sold as full access.
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Account Access You receive access to the supplied account credentials according to the product's listed terms.
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Credential Changes For supported shared/offline accounts, you cannot change the user ID or account password.
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Authentication:
For authentication purposes, please contact your designated agent
when instructed. Do not attempt unauthorized credential or security
changes to the supplied account.
FULL ACCESS ACCOUNTS
Different Product. Different Terms.
Full-access products have separate delivery and warranty conditions. Review the individual listing carefully before purchase.
01
1–4 Day Delivery
Full-access products can take 1 to 4 days to deliver because the access process requires additional preparation.
02
24-Hour Warranty
Full-access products carry a 24-hour warranty. If the supplied credentials are changed by the customer, the warranty ends.
03
Non-Refundable
Full-access accounts are non-refundable under the stated product terms. Please confirm that the product suits your requirements before ordering.
2FA CODE ACCESS
Authentication Code Access.
For products that use 2FA code access, the authentication codes are accessed through the mobile number used for the first-time code process.
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First-Time Mobile Number Codes are accessed through the mobile number used during the first-time authentication process.
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Code Access Follow the supplied authentication instructions for supported products.
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Number Restrictions The authentication number is not changed in the normal course of the product's access arrangement.
MICROSOFT ACCOUNTS
Relogin Information.
Microsoft account products have a separate relogin procedure under the stated product terms.
MICROSOFT ACCOUNT ACCESS
First Relogin Free
If you are logged out of a supplied Microsoft account, a relogin service fee of ₹99 applies. The first relogin is free.
₹99
RELOGIN
RETURN POLICY
Service Issue?
We offer a 2-day return policy if there is issue in account, subject to the complete return terms.
RETURN WINDOW
2 Days
Eligible unopened digital products can be returned within 2 days according to the applicable policy.
BEFORE YOU ORDER
Check The Product Terms
Account-based products, full-access accounts, activated products and other digital goods may have specific non-refundable or vendor-controlled terms.
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Complete policy:
Review Delivery & Return
for the complete return and delivery conditions.
REDEMPTION CODES & LICENSE KEYS
Vendor Terms May Apply.
Product activation keys and redemption codes are supplied according to the applicable vendor policies. Hyrockers Gaming acts as a delivery platform, while the relevant vendor is responsible for product distribution and its associated terms.
LICENSE KEYS
REDEMPTION CODES
VENDOR POLICY
DIGITAL DELIVERY
DELIVERY PROCESS
From Checkout To Access.
Keep your checkout contact details accurate so your digital product can reach you without unnecessary delays.
01
Place Your Order
Complete checkout and provide accurate contact information.
02
Order Processing
The order is processed according to the product's delivery method and fulfillment requirements.
03
Digital Delivery
Product details are delivered through email, WhatsApp and/or SMS using the contact information provided at checkout.
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Activate & Play
Follow the supplied instructions and contact support if you have an eligible activation or product-access question.
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Delivery channels:
Product details are sent to the contact information you provide
during checkout or account creation. Please verify your email,
WhatsApp number and phone number before placing the order.
BEFORE YOU PURCHASE
Avoid Delivery Issues.
A few checks before payment can prevent most avoidable delivery and activation problems.
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Check Your Email Make sure the email address entered at checkout is correct.
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Check WhatsApp / Mobile Use an active number that you can access.
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Read The Listing Check activation type, account type, warranty and product-specific restrictions.
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Check Compatibility Confirm your device, platform, region and other product requirements where applicable.
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Keep Your Credentials Secure Do not share supplied credentials or attempt unauthorized changes.
DIGITAL DELIVERY FAQ
Frequently Asked Questions.
What is the standard warranty for shared/offline accounts? +
For most shared/offline accounts, the stated warranty period is 5 months, provided the customer follows all applicable instructions and product terms.
What does the warranty cover? +
Eligible coverage includes issues such as account inaccessibility or login problems caused by Hyrockers, as well as delivery issues where a product has not been delivered within 24 hours, subject to the applicable terms.
What is not covered by the warranty? +
Misuse, unauthorized sharing, modification, unauthorized resale, accidental purchases and reasons unrelated to product functionality are not covered.
Do 0-hour accounts have a warranty? +
No. 0-hour accounts are thoroughly checked before delivery and therefore carry no warranty under the stated policy.
How long does customer support last? +
Digital product support is provided for 30 days from the purchase date for eligible activation questions. It does not cover in-game assistance, mods or third-party services.
How are digital products delivered? +
Product details are delivered through email, WhatsApp and/or SMS to the contact information supplied during checkout or account creation.
Can I change the user ID or password of a shared account? +
For standard shared/offline account products, you cannot change the supplied user ID or account password unless the individual product listing explicitly says otherwise.
What are the terms for full-access accounts? +
Full-access products can take 1–4 days to deliver, carry a 24-hour warranty, and are non-refundable. If the supplied credentials are changed, the stated warranty ends.
How does the first Microsoft account relogin work? +
If you are logged out of a supplied Microsoft account, the first relogin is free. Further relogin assistance carries a ₹99 fee under the stated policy.
Can I return a digital product if I change my mind? +
A 2-day return policy is offered for unopened digital products, subject to the complete Delivery & Return policy. Accidental purchases and opened/activated products may not qualify.
Are license keys and redemption codes covered by Hyrockers? +
Activation keys and redemption codes are supplied according to the applicable vendor policies. Review the individual product listing and vendor terms before purchase.
Can a product be linked to my hardware ID? +
Supported products using the Hyrockers Launcher may be linked to the hardware ID of the device used with the order/account. Where applied, the hardware ID cannot be changed or reverted.
HYROCKERS GAMING
DIGITAL PRODUCTS.
CLEAR TERMS.
Check the product listing, choose the right access type, provide accurate contact details and keep your purchase information safe.
