We’re sorry to hear your item arrived damaged. Here’s how to report the issue and get it resolved as quickly as possible.
📸 Step 1: Take Clear Photos
- Take pictures of the damaged product from different angles
- Include the packaging (box, label, and bubble wrap if any)
- Also snap a photo of the invoice or shipping label
📌 Good photos help us speed up your claim and process your refund or replacement faster.
📝 Step 2: Report the Damage
- Go to My Account → Orders
- Click on the affected order
- Click “Report Issue” or “Request Return”
- Upload your photos and describe the damage clearly
⚠️ This must be done within 48 hours of delivery to be eligible for refund/replacement.
🔁 What Happens Next?
- Our support team or the seller will review your request
- If approved, you’ll be offered a replacement, refund, or store credit
- We may arrange pickup or request return shipping depending on the product
✅ Most issues are resolved within 2–5 business days.
🙅 Not Covered Under Damage Claims
- Damage caused after delivery (e.g., drops, water exposure)
- Unboxing without video/photo proof (for high-value items)
- Digital goods — unless they are non-functional or inaccessible
💬 Need Help Right Now?
📧 Email: [email protected]
🌐 Contact Page: https://hyrockersgaming.com/contact-us/
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