Frequently Asked Questions
Account Management
- How can I update my account details?
You can update your personal information, such as your name, email, and address, by logging into your account and navigating to the "Account Settings " section.
- How do I reset my password?
Click on the "Forgot Password" link on the l ogin page, enter your registered email address, and follow the instructions sent to your email.
- How do I create an account?
To create an account, click on the “Sign Up” button located in the top right corner of the website. Fill out the required fields and click “Register” to create your account. Also You Can Register Using Google
Orders & Delivery
- Do you offer international shipping?
Currently, we only deliver within India. We are working on expanding our shipping options for international customers.
- How do I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can also track your order by logging into your account and visiting the "My Orders" section.
- How do I place an order?
To place an order, browse our products and click on the “Add to Cart” button for the item you want to purchase. Once you have added all the items you want to buy, click on the shopping cart icon located in the top right corner of the website. Review your order and click “Checkout” to complete your purchase.
- How long does game take to show in dashboard?
It vary depending on your payment method you use to purchase the software or game if you done the payment then it takes 1-2 hours to process Or Instantly
- What is your return policy?
We offer return policy for items. If your product is not working, you can return it or exchange. Please see our Returns page for more information.
Payments
- Why was my payment declined?
Payment failures can happen due to incorrect card details, insufficient balance, or bank restrictions. Please try again or use a different payment method.
- Is it safe to make payments on Hyrockers Gaming?
Yes, we use secure encryption technologies and comply with PCI DSS standards to ensure that your payment information remains confidential and secure.
- What payment methods do you accept?
We accept all major credit/Debit cards, including Visa, Mastercard. We also accept payments via Taptap Send, Google Pay, Paytm, Phonepe, Mobikwik, Bharatpe, Paypal , Skrill, Paydo Etc.
- Do you offer international Payments?
Yes, we accept international Payments to most countries.
Promotions & Discounts
- Do you offer student or bulk discounts?
Yes, we occasionally offer special discounts for students and bulk orders. Please contact our support team for more details.
- Can I use multiple discount codes on a single purchase?
No, only one discount code can be used per order.
- Do you offer discounts or promotions?
Yes, we offer discounts and promotions throughout the year. Please sign up for our newsletter to stay up-to-date on the latest deals and offers.
Returns & Refunds
- What should I do if I receive a defective or incorrect product?
Please contact our customer support team within 48 hours of delivery with photos of the issue. We will arrange a replacement or refund as needed.
- What is your return policy?
We accept returns within 2 days of delivery for eligible products. The product must be in its original condition with all packaging intact. Only For (Physical Products)
- How long does it take to process a refund?
Refunds are typically processed within 5-7 business days after the returned product has been inspected.
Security
- What should I do if I suspect unauthorized access to my account?
Immediately reset your password and contact our support team to secure your account.
- How do you ensure the security of my personal information?
We use industry-standard encryption and security measures to protect your data. We do not share your personal information with third parties without your consent.
- What is your privacy policy?
We take your privacy seriously and have a detailed privacy policy that explains how we collect, use, and protect your personal information. You can read our privacy policy by clicking on the link located at the bottom of the website.
Technical Support
- I am facing issues while placing an order. What should I do?
If you're experiencing difficulties, try clearing your browser cache or using a different device. If the problem persists, contact our support team.
- How do I report a bug or technical issue on the website?
Please report any technical issues through our "Report Bug" page or email our support team with details of the problem. Dont Worry You Will Be Awarded
- Do you offer customer support for product installation or setup?
Yes, our team provides assistance for product installation and setup. You can check our support guides or reach out to us for help.
- How can I contact customer service?
You can contact our customer service team by clicking on the “Contact Us” link located at the bottom of the website. You can also send us an email on support@hyrockersgaming or whatsapp us during business hours.
- Do you offer customer support on weekends?
Our customer service team is available Monday through Friday during regular business hours. However, you can send us an email at any time and we will respond as soon as possible.
Contact Us
We’re here to help and answer any questions you might have. Whether you’re looking for product support, have a query about your order, or just want to share your feedback, we’d love to hear from you!
CONTACT US
Phone: +91-8767426185
Email: support@hyrockersgaming.com
International
Support forum
for over 24h
Address: INDIA
Do you have questions about how we can help you?
Send us an email and we’ll get in touch shortly.